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Service Desk Analyst
Ref. ND01141020 - ACT

Canberra, ACT location | Hourly rate negotiable | Contract through until 30 June 2021 with potential extension

Our Federal Government client is currently seeking an experienced Service Desk Analyst to join their team on a contractual basis. As the Service Desk Analyst you will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities to staff on core business operations and processes. The role is responsible for undertaking work that is moderately complex in nature using your expertise in the area of IT systems and infrastructure. Please note, during different times there will be a requirement for work outside standard business hours.

Duties will include:

  • Resolution of technical ICT problems with the Department’s Service Operations Section of the ICT Branch
  • Participating in section planning for short term tasks
  • Work area planning for longer term initiatives

    Selection criteria to be addressed for this role when shortlisted:


  • Knowledge and experience in successful setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations
  • Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network
  • Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies
  • Ability to manage staff while identifying training needs across a team and promoting professionalism
  • Demonstrated personal integrity whilst achieving results within legislative and policy parameters


  • Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms highly desirable
  • Ability to gain an understanding of the Department’s law and practice

    This is a security assessed position. Applicants must be an Australian citizen, with successful candidate either holding or having the ability to obtain a Baseline Australian Government security clearance or undergo other employment suitability checks.

    SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Attach Resume
    Security Question: What is 3 plus 3
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