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APS4 Customer Service Officer
Ref. ND141020 - GEE

7 month contract with the possibility of extension | Geelong VIC Location | Hourly rate of $41.64 plus superannuation

Our Federal Government client is currently seeking an experienced Customer Service Officer to join their team at the APS4 level. Within this role, you will be responsible for investigating and resolving outstanding payment requests that have been rejected in the Department portals.

Your responsibilities will also include;

  • Engaging with internal and external stakeholders to resolve payment enquiries
  • Processing manual payments when required
  • Working to resolve payment issues, guided by legislation, policies and standards
  • Contributing to decision-making within the team
  • Ensuring knowledge and compliance with legislative, financial and administrative frameworks

    Previous experience in a similar role providing a high level of customer service be highly regarded.

    This opportunity is within the Australian Public Service. In order to be considered, please note that candidates must be an Australian Citizen or Permanent Resident at time of application.

    SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Attach Resume
    Security Question: What is 1 plus 4
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