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APS 6 Assessment Team Leader
Ref. KB3007-TUG

12 month contract with the possibility of extension | $51.50 per hour plus superannuation | Tuggeranong, ACT location

Our Federal Government client is currently seeking an APS 6 Assessment Team Leader to lead, develop and guide staff. You will provide a high level of support to your team, support staffing and workflow priorities and monitor performance, health and wellbeing.

Your responsibilities:

  • Lead the day-to-day operations of the team including supporting work priorities, resources and workflow
  • Develop staff capability through coaching, training and work with the leadership group to identify staff and development needs
  • Escalate issues that adversely impact on policy, performance and/or service
  • Monitor and report work output and quality against established performance standards through analysis and reporting to Executives
  • Prepare a range of written material including guidelines, procedures, reports and corporate documentation
  • Manage customer feedback and complaints, including assessing and resolving issues and incidences escalated by staff

    Your background:

  • Demonstrated experience leading team in a customer focused corporate environment
  • Ability to interpret and apply knowledge of legislation and policies
  • High level of personal resilience with the ability to deal with challenging situations and conversations
  • Demonstrate a good level of written and verbal communication skills
  • Effectively engage with a wide range of stakeholders
  • Use judgement, analysis and problem-solving skills and apply attention to detail

    In order to be considered, please note that candidates must be either an Australian Citizen or Permanent Resident at time of application.

    SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Comments/Availability
    Attach Resume
    Security Question: What is 2 plus 7
     
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