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Call Centre Operator
Ref. JW210120 - ACT

6-8 week contract with the possibility of extension | Queanbeyan Location | Mental Health First Aid Certificate essential | Commence ASAP | Hourly rate between $37 to 41 per hour plus 9.5% superannuation

Our client, a not for profit organisation, is currently seeking a Call Centre Operator to work on a short term contract within their busy office located in Queanbeyan. This is an exciting opportunity to work for an organisation who works directly with primary and secondary health care providers and hospitals to improve and better coordinate care across the local health system for patients at risk of poor health outcomes. In this role, you will be assisting with a high volume of calls during their peak period, assisting members of the public and clients with their enquiries and undertaking administrative support as required.

The successful candidate will commence immediately, and will be working on the First Response Line, dealing with high stress calls and providing advice on where to find information and providing each client’s instructions on how to access this information. You will also be required to direct clients to managers where required to ensure the correct advice is being provided at all times.

To be successful in this role you will;

  • Hold a current Mental Health First Aid Certificate (essential for consideration)
  • Be proactive and energetic
  • Have well developed communication skills both verbal and written
  • Have a keen eye for detail and a willingness to learn
  • Have experience working within a call-centre environment or customer focused role

    This role will be filled ASAP so please APPLY NOW if the above skills match your experience.

    SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Comments/Availability
    Attach Resume
    Security Question: What is 3 plus 3
     
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