Register Your Interest
EL 1 – HR Officer
Ref. DK12062019

SOS Recruitment are looking for an APS5 Service Assurance Officer to join an established team within a high profile, federal government department responsible for undertaking complex assessments, analysis and investigations related to quality outcomes of funded providers.  This opportunity will be offered on an hourly rate, commencing ASAP through until 30 June 2020 located in their Perth office.

Working as the Service Assurance Officer, you will be responsible for ensuring that day to day management of incoming queries are effectively captured and actioned.   Additionally, duties of the role may include but are not limited to;

  • Analysis, validation and assessment of evidence for completeness and quality, and follow up with providers regarding additional information requirements.
  • Identify, collect and summarise information to support decision making, including maintaining a knowledge base of relevant matters and issues.
  • Undertaking assessments and evaluations of the quality of work undertaken by funded providers, which are governed by guidelines and funding arrangements.
  • Undertaking investigation of complaints.
  • Based on evaluations, formulate recommendations for the consideration of delegates.
  • Manage the mailboxes and tracking tool 

    To be successful in this role, you will be a self-starter with strong analytical skills, attention to detail, strong written communication and the ability to work independently.  You will be required to quickly grasp and apply concepts and be able to effectively apply critical thinking and decision making where applicable.

    Please note: Applications for this position close on Friday, 14 June 2019 at 10.00am

    This is a security assessed position. Applicants must be an Australian citizen, with the successful candidate holding, or having the ability obtain and maintain a minimum Baseline level security clearance. 

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Attach Resume
    Security Question: What is 2 plus 7
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