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APS4 - Partner and Performance Relationships Officer
Ref. JW070619

  • Commence ASAP
  • Hourly rate of $41.64 + super
  • Wollongong location

    Our client is seeking an APS4 Partner Performance and Relationships Officer to join their large Federal Government Department in Wollongong, NSW. The Partner Performance and Relationships Officer will be responsible for supporting the Account Management of aligned Partners, by assisting senior staff to support partners of the program within the community.

    The successful candidate will be required to;

  • Liaise with the Branch and other internal stakeholders to develop effective working relationships to drive performance and quality outcomes.
  • Monitor and report on the performance, including KPIs and where required, reviewing performance management reports and identifying trends and concerns.
  • Identify and actively notify the Senior Officer of any issues and risks to implementing corrective actions in consultation with relevant staff.
  • Coordinate and respond to complaints and quality assurance issues about the area and facilitate Partner complaints processing according to established Agency complaints and compliance processes.

    To succeed in this role, you will possess;

  • Sound relationship management and engagement experience.
  • Sound stakeholder relationship skills.
  • Strong negotiation and liaison skills and superior communications.
  • Superior administrative and organisational skills.
  • The ability to manage confidential and sensitive information.
  • The ability to analyse information and make decisions, while exercising judgement.
  • Support staff to build a clear understanding of the scope and associated expectations of responsibilities and assist them to build a robust and responsive relationships


  • It is highly desirable that applicants have an understanding of or lived experience in disability.
  • Relevant qualifications in human services, allied health, disability and/or demonstrated experience would also be advantageous, however not essential.

    Please be advised that entry level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per jurisdictional legislation

    SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.

    Please complete the following to register your interest in this position:

    Your Name
    Contact Number
    Your Email
      Tick if you are already registered with SOS
      Do you have a current government security clearance? If yes, in comments, please confirm what level you are cleared to, and when you obtained the clearance.
    Attach Resume
    Security Question: What is 3 plus 3
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