Our Federal Government client, based in Melbourne CBD, is seeking an experienced Workforce Planner at the APS6 level for a contract until 30 June 2019, with a possibility of extension.
The broad objectives for the project are to enable simpler and faster access to resolve enquiries when calling the department. The specific activities to be undertaken as part of the project during the term of this engagement include the consolidation of multiple externally-facing telephone numbers into a single entry point for all telephone calls, and the implementation of telephony technologies including call recording, speech recognition, and client authentication; together with the associated business processes and change.
You will be required to:
To be successful for this role you must be highly experienced in the use of Genesys WFM.
SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.
Please complete the following to register your interest in this position: